Privacy Policy

Real Hearing USA, Inc. (“Company”, “we”, “us” or “our”) respects your privacy. This Privacy Notice (“Privacy Notice”), describes what information we collect from or about you, including how we collect, use, share and store that information, and what choices you may have regarding your information in connection with www.hearbettercare.com or any other Company-related website, webpage, application, social media, or other Internet, mobile, or wireless offerings (collectively “Website”) that posts a link to this Privacy Notice or the Terms of Use.

This Privacy Notice applies to any individual in the United States, regardless of the individual’s state of residency, who visits the Website or related content or receives BetterCare services (“User”, “you, or “your”).

Please read this Privacy Notice in its entirety. By using the Website, you are consenting to the practices described in this Privacy Policy and agree to be bound thereby. If you do not agree with the terms of the Privacy Policy, please do not use the Website.

1. INFORMATION THAT WE COLLECT

a. Types of Information:

The Company may collect your personal information in connection with your access to, use of, or your submissions to the Website and any services offered by the Company in connection with the Website (“Services”). For example, we may collect personal information about you, such as your name, street address, email address, telephone number, your account and password information, commercial transactions you may initiate with us, your general location, IP address, and information about your browsing and navigation on the Website. Some of the information we collect about you may include personal health information or credit card or financial information, or other sensitive information that you choose to share with us.

We may also obtain additional information about you that may or may not be directly linked to you. Examples include, but are not limited to, aggregate information, analytics information using cookie IDs, advertising segment information, advertising IDs/cookie or device information.

b. Sources of Information:

The Company collects information about you from a variety of sources, including:

• Directly from you, for example, when you complete web forms, use the Company’s applications, communicate with us by email, phone or SMS text, or enroll in our membership Services.
• Indirectly from you, for example, by observing your actions on our Website, or through information we collect during the course of providing Services.
• Directly and indirectly from your activity on the Website, for example, through Website portal or Website usage details that are collected automatically or through your inquiries or submissions on the Website.

2. HOW WE USE THE INFORMATION WE COLLECT

   We may use personal information for a variety of our business purposes and to the extent and manner permitted by law:

• To fulfill or meet the reason for which the information is provided. For example, to respond to your questions or communications regarding membership in a Company practice, Services, or pricing. If you become a member in a Company practice, we may use your personal information to process your payment, provide membership and renewal information and to support and facilitate your receipt of our Services or programs.
• To publish content on the Website when, under some circumstances, we publish testimonial comments or enables public participation forum by Users on the Website.
• To personalize your Website experience and to deliver content and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, or via email or text message (with your consent, where required by law).
• To help maintain the safety, security, and integrity of our Website, Services, databases and other technology assets, and business on behalf of the Company and its Users.
• To investigate or prevent a violation of any individual’s contractual or other relationship with the Company or where the Company has a good-faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of the Company, its Users or the public or to prevent or respond to any illegal, fraudulent or harmful activity.
• For testing, research, analysis, and product development, including to develop and improve our Website and Services and your experience with the Website and Services.
• For marketing the Company’s Services or Programs, including providing you (via alerts, banner ads, postal mail, event registration, email and other notices) with information about offers, programs and Services that the Company believes may be of interest to you.
• At the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, or to establish, protect or exercise the Company’s legal or other rights to defend against a legal claim or as otherwise allowed by law or regulation.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Users is among the assets transferred.

3. HOW WE SHARE INFORMATION

   The Company does not sell your personal information, personal health information or sensitive information to nonaffiliated third parties for their business purposes, nor do we share your information, except as permitted by law, as described in this Privacy Policy or otherwise with your consent.

We may share information about you to third parties for our business purpose, such as with agents, contractors, service providers or affiliates of ours, who help us operate the Website, assist with our marketing, conduct business on our behalf or help us complete a service you requested, such as processing your credit card payment. When we share information for a business purpose, we do so only to the extent required for our business purpose and only as permitted by relevant law. Before doing so, we enter into a contract with the third party that describes the purpose for which the information is shared, requires the recipient to maintain the confidentiality of that confidential information and to not use it for any purpose except performing the contract or as permitted by law.

We may also share personal information with third parties if you have directed and authorized us to do so in connection with Services we provide to you.

We may share personal information when required to do so by Federal or State enforcement officials, when state or federal law requires us to do so (such as to comply with an inquiry from law enforcement officials), when ordered by a court or by other compulsory legal process or when we believe, in good faith, it is necessary for us to comply with its legal obligations or to investigate or prevent suspected illegal activities or fraud.

4. IP ADDRESSES, COOKIES AND OTHER TECHNOLOGY

a. IP Addresses:

We maintain internal logs for Internal Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer each time you access the Internet. Your IP address does not contain personally identifiable information. We collect IP addresses in order to conduct system administration, report aggregate information, conduct site analysis, and to detect improper use of the site. We sometimes use IP addresses to identify the location of your computer based on publicly available and third-party information and, if located, to market to you through Internet marketing, mail or call campaigns, or online targeted, interest-based advertising.

b. Browser Cookies:

We use “cookies” for authentication, other types of security, User log-ins, enabling our services collecting analytics information, marketing our Services to you, sending you targeted advertising for our Services, optimizing our Website, and personalizing and customizing your web experience. By placing a small file known as a “cookie” in your browser, the web servers operated by us and our third-party service providers can remember and distinguish your web browser software over time. This is necessary in order to enable the functions described above. If you disagree with this use, you should turn off or disable “cookies” on your browser or device. If you decline cookies, the Website may not work properly or as it was intended.

c. Other Technical Information We Collect:

In addition to using browser cookies to remember your browser, we also may use other technologies such as pixels, local shared objects (such as “Flash cookies”), and HTML5 local storage to collect information and remember your device. Some of the technical information we collect is the type of browser you use (such as Google Chrome or Internet Explorer or Safari), your Internet protocol (“IP”) address, the name of your ISP, the version of your operating system, the dimensions and resolution of your display, your referrer URL (which is the URL for the website that you were viewing prior to visiting the Website), how you were directed to the Website, which specific pages you access on the Website, how long you view each page, the time and date you access our Website, and any other interaction you have with the Website or us. We use your IP address and may use other third-party geolocation services to determine the physical location of your computer or device.

Most popular Internet browser applications will allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may, in certain instances, prevent you from taking full advantage of the Website and its capabilities, or cause some features of the Website to function improperly or slower.

5. EMAILS

   
   We use email forms to allow Users to ask questions about us, our Services or programs. While we make reasonable efforts to protect the personal information that you share with us, it is important to note that such email messages are unsecured. Please consider the information you choose to include in any email you send. Should you choose to send your information via email, you do so at your own risk. We recommend that if your communication is sensitive or contains personal information, you may want to send it another way.
   If you choose to correspond to us via email, we reserve the right (but not the obligation) to retain the content of your email messages as well as your email address or other personal information, and our responses.

6. PERSONAL INFORMATION PROVIDED AS PART OF USER CONTENT

   On occasion and under certain circumstances, we may, in our sole discretion, offer Users the opportunity to submit content to the Website. You should consider what information you choose to share in the content that you submit. If you include personal, health or sensitive information in the content that you provide to us for public postings to the Website, including any bulletin boards, forum posts, etc., such information may be made available to third parties using the Website. We do not edit or otherwise remove such information from User content before it is posted on the Website. If you do not wish to have your information made available in this manner, you must remove any such information from the content before posting. Your contact information (which may include, without limitation, a Username and email address) may be included with any content that you post via the Website. We are not liable for any damages caused or incurred due to information that you have made available in the foregoing manner.

7. LINKS TO OTHER WEBSITES

   The Website may contain links to non-Company websites. Links to other websites are provided to you for information and convenience only and do not constitute an endorsement or recommendation by us. We are not responsible for, and this Privacy Notice does not apply to, the privacy practices of those sites or of any companies that we do not own or control. We make no representations or warranties regarding the correctness, accuracy, performance, security, privacy or quality of any content, software, service, or application found at any Linked Site. We encourage you to seek out and read the privacy policy and terms of use of each website that you visit.

8. SECURITY

   
   We take reasonable precautions to protect your information. We seek to store personal information, personal health information and other sensitive information in a secured manner and to transmit it via a secure Internet channel. However, no security measures are perfect or impenetrable, and we cannot guarantee that the information submitted to, maintained on or transmitted from our systems will be completely secure. We are not responsible for the circumvention of any privacy settings or security measures contained on the site by any Users or third parties.

Remember that you are the first and best defense against unauthorized access to your information. Please do not share your User account information with others and take the necessary steps to assess whether your personal information is being transmitted to its intended recipient in a reasonably secure manner.

9. YOUR CHOICES ABOUT YOUR PERSONAL INFORMATION

a. Inquiries Concerning the Collection and Deletion of Your Personal Information:

We understand that you may have certain questions about our access and use of information that we have collected. The exact scope of these rights varies by state. Under some circumstances, you may be able to opt out of our continued collection or use of your personal information, and/or seek access to or deletion of personal information that we have collected about you in the past.

There are circumstances when we will not be able to comply with such requests. For example, we may deny a request if we determine, in good faith, that we should not comply because: doing so would violate or conflict with our legal obligations, including, but not limited to, the preservation and non-disclosure of medical or personal health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or other laws; the information is the privileged, proprietary or confidential information of the Company or someone other than the person making the request; the identity or authority of the person making the request cannot be confirmed; compliance with the request would compromise the privacy or legal rights of others; the burden or expense of responding would be disproportionate to the requesting individual’s privacy risk; the information is commercially necessary for us to complete transactions or provide services that the User requested; or to do so would impede our detection, correction or prevention of any security incident or intentional or non-intentional interference with the Website or Services.

Additionally, even if you opt out, we may still collect and use non-personal information regarding your activities on our Website and/or information from the advertisement on third-party websites for non-interest-based advertising purposes, such as to determine the effectiveness of the advertisements.

If you have any questions or concerns about our collection or use of your personal information, wish to opt out of further collection of your personal information or request deletion of personal information presently in our possession, please contact us using one of the methods set forth below. Upon receiving your request, we will endeavor to respond to your request in a reasonable time.

Please submit your request to us by either:
Email: bettercare@realhearingusa.com
Mail: Attention: Quality Management Department
Real Hearing USA, 11767 S. Dixie Highway, #122, Miami, FL 33156

1. Opt-Out Request of Specific Phone, Email, Text, or Marketing Offers:
   If you do not wish to receive phone, mail, or email marketing offers, you may request that we remove your name from our internal email, direct mail, or internal telemarketing lists. You can email bettercare@realhearingusa.com to make your opt-out request.

If you no longer would like to receive via email special offer information or other promotional messages from us, you may click the link at the bottom of any email you receive from us and follow the instructions. Your email address will be removed from our marketing list. However, we may continue to communicate with you concerning your membership, Services, billing, renewal and other matters.

Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.

10. CHILDREN

    The Website is intended for a general audience and is not intended for use or view by children under 18 years of age. We do not knowingly collect information about children or sell products or services to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 18. If you are under the age of 18, please do not use the Website.

11. GOVERNING LAW

    Except where otherwise noted, this Privacy Notice and use of our Website or Services shall be governed by and construed in accordance with the laws of the State of Florida. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the other provisions and shall not affect the validity of the other provisions.

12. “DO NOT TRACK” DISCLOSURES

    California and Delaware law require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. How servers should respond to the “Do Not Track” signal is not yet the subject of consensus in the Internet community. As a result, the Website does not change its behavior when it receives the “Do Not Track” signal.

13. VISITING THE WEBSITE FROM OUTSIDE THE UNITED STATES

    If you are visiting the Website from outside of the United States of America, please be aware that your information may be transferred to, stored or processed in the United States. The data protection, privacy and other laws of the United States and other countries might not be as comprehensive as those in your country. By using any portion of the Website, you understand and consent to the transfer of your information to our facilities in the United States and to those third parties with whom we share it as described in this Privacy Policy.

14. CHANGES TO OUR PRIVACY POLICY

    We may update or change this Privacy Notice at any time and from time to time. The most recent version of the Privacy Notice and its effective date is reflected by the version and date located at the top of this Privacy Policy. We encourage you to consult this Privacy Notice periodically for any updates or changes.

15. QUESTIONS OR COMMENTS

    If you have any questions or concerns about this Privacy Notice, the practices of this Website, or your interaction with this Website, contact:

Email: bettercare@realhearingusa.com
Mail: Attention: Quality Management Department
Real Hearing USA, 11767 S. Dixie Highway, #122, Miami, FL 33156